Privacy Policy

Effective date: Sept 20, 2026

Biji Pathfinders Private Limited (“we”, “us” or “our”), having its registered office at D-107, Sector 2, Noida 201301, is responsible for the personal information collected through www.bijipathfinders.com and our related sales and customer-support interactions.

This Policy explains what information we collect, why we use it, when we share it and how you can contact us about your privacy.

1. Information We Collect

Depending on your interactions with us, we collect:

• Contact and delivery information: Name, email address, telephone number, billing address and shipping address.
• Order information: Products purchased, order history, invoices, transaction references, payment status and business or GST details where relevant.
• Account information: Login credentials and account preferences, where an account facility is offered.
• Support information: Enquiries, correspondence, product serial numbers, warranty details and photographs or videos submitted with a claim.
• Technical information: IP address, browser and device information, access logs and cookie identifiers generated when you use the Website.
• Optional information: Feedback, survey responses and preferences that you choose to provide.

Please avoid including unrelated personal information or identifiable bystanders in product-support photographs and videos.

Payment information is handled through the payment providers identified at checkout. Never send us your card PIN, CVV, banking password or OTP through email, chat or a support request.

2. How We Use Information

We use information to:

• Process payments, fulfil orders and deliver products.
• Issue invoices and maintain required business records.
• Provide technical support, warranty service, returns and refunds.
• Respond to enquiries and communicate order or safety updates.
• Maintain Website functionality and protect against fraud or misuse.
• Understand service issues and improve the customer experience.
• Send promotional communications where you have opted in.
• Comply with legal obligations and establish or defend legal claims.

Mandatory fields will be identified when information is requested. If information needed to fulfil an order is not provided, we may be unable to complete that order.

3. Consent and Marketing Choices

Where consent is required, we will request it for the relevant purpose. Acceptance of purchase terms does not automatically enrol you in marketing communications.

You may unsubscribe from promotional communications using the option provided in the message or by contacting contact@bijipathfinders.com. Essential order, safety and service communications may continue where necessary.

If you withdraw consent, we will stop the relevant consent-based processing, subject to lawful retention requirements. Withdrawal does not invalidate processing lawfully undertaken before withdrawal.

4. Cookies and Similar Technologies

We use essential cookies and similar technologies to operate functions such as shopping carts, sessions and security.

Optional analytics or advertising technologies used: None

Where required, optional technologies will be used only after obtaining your consent. You can also manage cookies through your browser, although disabling essential cookies may affect Website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

Where necessary for the purposes described in this Policy, we share relevant information with:

• Payment processors and banking partners.
• Courier, delivery and logistics providers.
• Hosting, technology and customer-support service providers.
• Authorised repair or service partners handling your claim.
• Professional advisers and competent authorities where legally required.

Service providers receive only the information reasonably needed for their role and are subject to appropriate confidentiality, security and use restrictions.

We may disclose information where required by law or a valid legal process. Any proposed use for an unrelated purpose will be addressed through an appropriate notice and consent where required.

6. Storage and International Processing

Hosting and processing locations: bluehost.in

Where information is transferred outside India, we will comply with applicable transfer restrictions and safeguards. Where legally required, recipients must provide the required level of data protection.

7. Retention

We retain information for as long as reasonably necessary to fulfil the purposes described in this Policy, including order fulfilment, warranty support, accounting, legal compliance and dispute resolution.

Retention schedule: 24 Months

Information that is no longer required will be deleted or anonymised, subject to lawful retention requirements and secure backup cycles.

8. Security

We apply reasonable technical and organisational safeguards appropriate to the information we handle, including access restrictions and measures to protect its storage and transmission.

No method of electronic storage or transmission is completely secure. If a personal-data incident occurs, we will take appropriate remedial action and make notifications required by applicable law.

9. Your Choices and Requests

You may contact us to:

• Review the personal information you have provided.
• Request correction of inaccurate or incomplete information.
• Request account closure or deletion of information no longer needed.
• Withdraw consent or stop promotional communications.
• Raise a privacy complaint.

We may reasonably verify your identity before acting on a request. Some information may need to be retained to meet legal obligations or resolve an outstanding transaction or claim. We will explain any applicable restriction.

Additional statutory rights under data-protection law will be available as and when the relevant provisions become applicable.

10. Children’s Information

Purchases must be made by an adult or an authorised institutional representative.

We do not knowingly collect children’s personal information for independent customer accounts or marketing. Where a programme or service requires information about a person under 18, we will provide an appropriate notice and obtain parental or guardian consent where required.

If you believe a child has provided personal information without appropriate authorisation, please contact us.

11. External Websites

Links to external websites may be provided for convenience. Those websites operate under their own privacy policies. Please review them before submitting personal information.

12. Privacy Contact and Grievances

Privacy/Grievance Officer: Simrat Kaur, 9211955756
Email: contact@bijipathfinders.com

Telephone: +91-9211955756
Postal address: D-107, Sector 2, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301

We will address privacy grievances expeditiously and within one month of receipt, or within any shorter period required by applicable law.

13. Policy Updates

We may update this Policy to reflect changes in our practices or legal requirements. The revised version will show its effective date. Material changes will be notified appropriately, and fresh consent will be obtained where required.