Shipping & returns
How your order gets to you
Effective date: Sept 20, 2026
This Policy applies to products purchased directly from Biji Pathfinders Private Limited through www.bijipathfinders.com. Please read it together with our Terms and Conditions.
1. Delivery Coverage and Charges
We deliver all over India, subject to courier serviceability and any product-specific transport restrictions.
Shipping charges and applicable taxes will be shown before you confirm your order. Any special arrangements for institutional, bulk or customised orders will be agreed before purchase.
International delivery, where offered, will be governed by the shipping, customs and import-charge arrangements disclosed before payment.
2. Dispatch and Delivery
Standard dispatch period: Seven business days after order acceptance and payment confirmation.
Estimated transit period: 7-14 business days after dispatch, depending on destination.
Product-specific lead times, including pre-orders, will be disclosed before purchase. Tracking details will be provided where available.
For this Policy, business days mean Monday to Friday, excluding public holidays at our fulfilment location.
If a delay arises, we will communicate the revised estimate and available options. An estimated delivery date does not remove remedies available under applicable law.
3. Delivery Problems
Please provide a complete delivery address and an accessible contact number.
Contact us promptly if an order is missing, marked delivered but not received, or arrives with damaged packaging. We will investigate with the delivery provider.
Where a further delivery charge arises solely because of an incorrect address supplied by you or an unjustified refusal of delivery, we will explain the charge and obtain your agreement before re-dispatch.
4. Order Cancellation
You may request cancellation on the same calendar day the order is placed, up to 11:59 p.m. Indian Standard Time, by contacting contact@bijipathfinders.com / ceo@bijipathfinders.com and quoting your order number.
A qualifying same-day cancellation will not attract a cancellation fee. If the parcel has already been dispatched, we will explain how delivery can be intercepted or the unopened parcel returned through our authorised process.
Requests received after that day will be considered according to the fulfilment status of the order. This does not restrict cancellation or refund rights arising from a defect, misdescription, non-delivery or other ground recognised by law.
If we cancel an order because we cannot fulfil it, we will refund the amount paid for the cancelled items and associated unincurred delivery charges. A wholly cancelled, unfulfilled order will receive a full refund.
5. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order promptly. If a product is damaged, defective on arrival, incorrect or incomplete, contact us preferably within 24 hours of receipt.
Provide your order number, a description of the issue and available photographs or video. An unboxing video is not compulsory, and a claim will not be rejected solely because one is unavailable.
The 24-hour period enables prompt assessment and priority logistics. It is not an expiry period for statutory rights, and later reports—including latent defects—will be assessed on their merits.
Depending on the issue and applicable law, you may be entitled to repair, replacement, return and refund, or another remedy. We will not require you to accept repair or store credit where you are legally entitled to a refund.
6. Change-of-Mind Returns
Unless a product listing expressly provides otherwise, we do not offer returns solely because you change your mind after the same-day cancellation period.
This restriction does not apply to defective, damaged, incorrect, misdescribed or otherwise legally returnable products.
7. Return Procedure
Before sending a product, contact support for return instructions and the correct service-centre address.
Please:
- Include your order or claim reference.
- Return the relevant product and the accessories reasonably needed for assessment.
- Use protective packaging, preferably the original packaging where available.
- Follow the shipping instructions provided, particularly for batteries.
Missing original packaging alone will not invalidate a legitimate defect claim. Reasonable inspection or testing needed to identify a defect will not by itself disqualify the product from return.
Do not send swollen, leaking or otherwise damaged batteries through an ordinary courier. Contact us for safe return or disposal instructions.
8. Who Pays Return and Service Shipping?
| Situation | Shipping responsibility |
|---|---|
| Confirmed defect on arrival reported within 24 hours | We arrange or reimburse reasonable authorised shipping both ways |
| Confirmed wrong item, missing-item fulfilment, transit damage or qualifying seller-responsible defect | We bear reasonable necessary return and replacement shipping costs |
| Routine contractual warranty service, including cage replacement, where no statutory free remedy applies | We bear reasonable necessary return and replacement shipping costs limited to max 3 times in a warranty Period. |
| Paid repair outside warranty | Customer bears approved repair and logistics costs |
| Situation | Shipping responsibility |
|---|---|
| Qualifying same-day cancellation after dispatch | We provide an authorised return process without a cancellation or return-shipping charge |
Reporting a defect after 24 hours does not automatically make the customer liable for shipping where a free remedy is required by law.
Please obtain shipping instructions before arranging a return so that the method and reasonable costs can be confirmed.
9. Assessment, Repairs and Replacements
Once we receive sufficient information or the returned product, we will assess the issue and communicate the outcome with reasons.
Expected assessment period: Five business days after receipt of the information or product needed for assessment.
Where a repair is chargeable, we will provide an estimate and obtain your approval before proceeding. Repair or replacement timelines will be communicated after assessment.
If a replacement is unavailable, we will discuss an appropriate refund or an alternative product. A different product will be supplied only with your agreement.
10. Refunds
Approved refunds will be initiated within 3–5 business days of approval. Where inspection is reasonably necessary, approval follows prompt assessment of the returned product. We will not unreasonably delay assessment or a refund that is legally due.
Refunds will ordinarily be issued to the original payment method. If that is technically unavailable, we will agree on another appropriate method with you.
Your bank or payment provider may take additional time to credit the amount. We will provide a refund reference where available.
For a complete return caused by a confirmed defect, wrong supply or other seller-responsible failure, the refund will include the product price, applicable taxes and original standard delivery charges. Necessary authorised return shipping will also be borne by us.
Store credit will be offered only as an option and will not replace a monetary refund without your agreement.
11. Warranty and Statutory Rights
The 12-month service warranty and three-month cage pentagon protection are described in our Terms and Conditions.
Expiry of a voluntary warranty does not, by itself, extinguish any independent remedy available under applicable law. Nothing in this Policy restricts mandatory consumer rights.
12. Contact and Escalation
Customer support: +91-9211955756, contact@bijipathfinders.com
Returns/service centre: Q351 Q4 Sector 21, Jal Vayu Vihar, Noida, Gautam Buddha Nagar, UP 201301
Support hours: Mon-Fri, 0900-1800 IST
Grievance Officer: Bhupinder S Nijjar
Grievance email: ceo@bijipathfinders.com
Telephone and postal address: +91-9628323200; D-107, Sector 2, Noida, Uttar Pradesh 201301
Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.
